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Refund Policy
To make our returns policy easier to understand, we've simplified it. A few options have also been added and removed.
Add-ons and Differences:
Due to a variety of factors outside of our control, accessories may differ in color, size, and quantity from those displayed. Within 14 days, you can return an outfit; however, accessories that are different, missing, or extra, etc., are not considered defects.
Order modifications and cancellations:
Once an order is placed, it cannot be changed or canceled by us. This is because we only advertise the inventory that is physically present on our property, and the order fulfillment process starts as soon as an order is placed. However, in line with our regular return policy, you are welcome to return any unused items within 14 days.
Period for Returning Online Orders:
Within 14 days of the item's delivery, we accept returns. Unfortunately, the item or items cannot be returned if the period of time has exceeded 14 days. This covers, but is not limited to, being unwell, being hospitalized, caring for someone who is unwell, traveling, or being in any way incapable. Any friend or relative can post it on your behalf; you are not required to post it yourself. Numerous delivery services, such as Royal Mail, also provide home collections. The day your order is prepared for pickup is when the return window for in-store orders opens. Returns for online orders must be sent back via mail.
Returns for Online Orders (Option to Pick Up in Store):
Orders placed online with the store pickup option may be returned to us within 14 days of the order being prepared, which is typically the same day or the following day. As soon as your order is prepared and your return window opens, we notify you. The period will begin to run on the day the order was placed if you entered an incorrect email address or if you do not receive a notification that your order is ready. Orders for in-store pickup will be retained for 45 days. Should an order not be filled