Refund And Exchange Policy

Returns Policy

Accessories and Variations
- Accessories might vary in color, size, or quantity due to circumstances beyond our control.  
- These variations are not considered defects. Outfits can still be returned within 14 days, but accessory differences do not qualify as a reason for return

• Returns are only accepted within 14 days if the item is unworn, in its original condition, and tags are intact

 

Cancellations and Changes
- Orders cannot be canceled or modified once placed. We only advertise available stock, and processing begins immediately after purchase.  
- Unused items can be returned within 14 days under our standard returns policy.

Online Orders Returns Period
- Returns are accepted within 14 days of delivery. Extenuating circumstances (e.g., illness, travel, etc.) do not extend this period.  
- Someone else can return the item on your behalf, and home collection services are available through many delivery companies.  
- For store collection orders, the 14-day return period starts when the order is ready for pickup.

Store Collection Returns
- Online orders with store collection can be returned within 14 days of the order being ready (usually the same or next day).  
- If no notification is received due to an incorrect email, the return period starts from the order date.  
- Uncollected orders after 45 days will be discarded without a refund.

Disputed or Missing Deliveries
- If a package is marked as delivered but not received, contact us immediately within 48 hours.  
- Check with neighbors or household members first. If the parcel is stolen, a police crime reference number is required for an insurance claim.  
- Investigations by the delivery company may take 1–4 weeks, during which refunds or replacements cannot be issued.

 Return Resolution
- Refund:

Full refunds are issued for items returned within 14 days, unused, in original condition, and with tags. Refunds take up to 14 days after receipt. Postage costs are non-refundable.  
-Credit Note:

A credit note can be issued within 2–3 days of receiving the returned item.  
- Compensation:

No compensation is offered for inconvenience, missed events, or dissatisfaction.

How to Return
- Include the order number inside the package and send it to:  
  Aliyanas  
  Bradford Plaza  
  Bradford City  
  BD3 8JW  

Customer Will Have To Pay Return Charges 

Exchanges

- Exchanges are no longer offered. Return the item and place a new order for the desired product.

Washing Instructions
- All garments are dry-clean only. Washing at home is not recommended and is done at your own risk. Washed items cannot be returned.

Fragrances/Perfumes
- Fragrances must be returned unused and unopened. Personalized items or damaged packaging may result in a refused refund or exchange. Postage and gift wrap charges are non-refundable.

Damaged Outfits
- Contact us immediately (within 48 hours) if an item arrives damaged. Do not use the garment.  
- A prepaid return label will be provided for returns via Royal Mail.  
- Items must be unused and in original condition for returns. Damages noticed after use are not eligible for returns but may qualify for free repairs.  
- Damage due to misuse or negligence is not covered.

 Zero-Tolerance Policy
- Abusive behavior toward staff will not be tolerated. Accounts may be suspended for policy abuse or excessive returns.